Thursday, April 16, 2026

The agent-first web is coming; CIOs should prepare

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Have you ever found yourself on a website, unsure how to navigate through the pages, links, forms and menus to get what you want done? Maybe it’s the front page of your healthcare provider’s site. There’s a lot of stuff there, but maybe it’s not so clear which thing you’re supposed to click on to book an appointment. 

Or maybe it’s your favorite entertainment site. There are lots of movies listed by genre, and some recommendations based on past viewing, but how do you find that 80s Brat Pack movie with the title you can’t quite remember?

For…



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