Energy smart meter issues creating north-south divide

The way smart energy meters work in northern England and Scotland is causing issues for customers, BBC Panorama has been told.

The body that represents energy companies, Energy UK, has confirmed for the first time there is a regional divide – because of the way meters send usage data back to suppliers.

The technology used in the north of Great Britain can affect whether smart meters work properly – and could leave customers having to submit manual readings and receiving estimated bills.

The issues have also been confirmed by meter engineers who have spoken to the BBC.

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